Job Description :

• All duties to be performed according to the established standard while maintaining regular, prompt attendance and availability for overtime as needed.
• Provide quality customer service by answering outbound customer calls and emails and chat, prioritizing and responding to customer questions / concerns, entering orders and rework orders, answering optical related technical questions.
• Prioritize and problem solve customer issues and concerns.
• Manage customer late lists, moving late jobs through the lab and communicating with customers.
• Perform other duties within the customer service department or other areas as assigned.
• Maintain a clean and organized work environment.
• Observe all company policies, rules, and safety practices.

Qualification :

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill, and / or ability required.

Education and Experience :

• High School education or equivalent preferred.
• At least 1 year of previous related experience and training required.

Certificates and Licenses :

• None required.
• Communication Skills.
• Telephone / Email Etiquette.
• Active Listening.
• Familiarity with electronic communication methods such as email, instant messaging and chat services.
• Language Ability.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
20 hours ago